GM-588 Managing Quality Entire Course
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GM-588 Managing Quality Entire Course
GM-588 week 1 dq1 – Definition of Quality
GM-588 week 1 dq2 – Quality Management in Your Organization
Week 2
GM-588 Week 2 Project Proposal
GM-588 week 2 dq1 – Quality Philosophies
GM-588 week 2 dq2 – Quality Award Processes
Week 3
GM-588 Week 3 Best practices in MCS
GM-588 week 3 dq1 – The Voice of the Customer
GM-588 week 3 dq2 – The Kano Model
Week 4
GM-588 Week 4 Midterm Exam
GM-588 week 4 dq1 – Quality Focus
GM-588 week 4 dq2 – Alignment of Strategy and Quality Management
GM-588 Week 5
GM-588 Week 5 Case Study
Homework
Read the Case Study in chapter eight in the text Page 402-404: “Quality in Practice: Using the Balanced Scorecard at the USPS”. In a 2-3 page paper, respond to the “Key issues for discussion” questions on page 404. Also, note what are some of the advantages and disadvantages of using a Balanced Scorecard approach. Please remember to provide your supporting sources.
See Syllabus “Due Dates for Assignments & Exams” for due date information. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these Step-by-Step...