GM588 Complete Class Homework
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GM 588 Entire Course Homework Managing Quality
GM-588 Week 1 dq1 – Definition of Quality
GM-588 Week 1 dq2 – Quality Management in Your Organization
GM 588 Week 2
GM-588 Week 2 Project Proposal
GM-588 week 2 dq1 – Quality Philosophies
GM-588 week 2 dq2 – Quality Award Processes
GM 588 Week 3
GM-588 Week 3 Best practices in MCS
GM-588 week 3 dq1 – The Voice of the Customer
GM-588 week 3 dq2 – The Kano Model
GM 588 Week 4
GM-588 Week 4 Midterm Exam
GM-588 week 4 dq1 – Quality Focus
GM-588 week 4 dq2 – Alignment of Strategy and Quality Management
GM-588 Week 5
GM-588 Week 5 Case Study
Homework
Read the Case Study in chapter eight in the text Page 402-404: “Quality in Practice: Using the Balanced Scorecard at the USPS”. In a 2-3 page paper, respond to the “Key issues for discussion” questions on page 404. Also, note what are some of the advantages and disadvantages of using a Balanced Scorecard approach. Please remember to provide your supporting sources.
See Syllabus “Due Dates for Assignments & Exams” for due date information. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox,
GM-588 week 5 dq1 – Performance Metrics
GM-588 week 5 dq2 – Cost of Quality and the Customer
GM 588 Week 6
GM-588 week 6 dq1 – Differences in Organizational Processes
GM-588 week 6 dq2 – Six SigmaLean Applications
GM 588 Week 7
GM-588 Week 7 Final Project
GM-588 week 7 dq1 – Statistical Process Control
GM-588 week 7 dq2 – Capability vs. Control
GM-588 Week 8 Final Exam
(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:
(TCO D) The Six-Sigma problem solving approach contains the...