HCA 375 ENTIRE COURSE (ASH COURSE)
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HCA 375 Week 1 DQ 1 Management versus Leadership
HCA 375 Week 1 DQ 2 Implementation and Barriers
HCA 375 Week 2 DQ 1 Measurement
HCA 375 Week 2 DQ 2 Quality and Outcomes
HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care
HCA 375 Week 3 DQ 1 Teamwork in Health Care
HCA 375 Week 3 DQ 2 The Impact of Nursing
HCA 375 Week 3 Assignment High-Performance Teams
HCA 375 Week 4 DQ 1 Medical Errors
HCA 375 Week 4 DQ 2 Disclosure and Litigation
HCA 375 Week 5 DQ 1 Quality Improvement Organizations
HCA 375 Week 5 DQ 2 Accreditation
HCA 375 Week 5 Assignment Research Paper (Value-Based Purchasing)
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HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care
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Customer Satisfaction and Quality Care
In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality.
To begin, review the Hospital Consumer Assessment of Health Plans Survey H.C.A.H.P.S. available at http://tinyurl.com/4272s7l.
Next, visit the Hospital Compare website http://www.hospitalcompare.hhs.gov, and follow these steps:
1. Type in your zip code
2. Ensure that “general search” is selected for the search type
3. Click on the “Find Hospitals” button
4. Select one of the hospitals by checking the box next to the hospital name and click on “Compare”
5. Review the survey of patients’ hospital experiences
For the selected hospital, identify one satisfaction measurement criteria that you recommend for...