HRM 531 Final Exam - New 2014
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1. When conduction a performance feedback discussion, active listening requires:
• verbal communications only
• summarizing what was said and what was agreed to
• interruptions to get your point across
• summarizing your key points.
2. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information
. • predict
• abandon
• assign
• accept.
3. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.
• constructive discharge
• invasion of privacy
• defamation
• lifestyle discrimination.
4. In determining the competitiveness of benefits, senior management tends to focus mainly on
• security
• cost
• worth
• value.
5. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.
• secondary
• internal
• primary
• external.
6. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) \
• control-based compensation
• recognition is a major factor in motivation
• the Rucker plan
• the Scanlon plan
7. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should
• present only the manager’s perspective
• have friends testify...