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About Stingray 360
Stingray360 defines and accentuates any space by stimulating the senses. We are a leading supplier of cutting-edge sensorial marketing solutions for commercial environments,
with clients in more than 50 countries. From customized music and video services to a full
360 sensorial approach, we are a one-stop shop, creating tailored, fully supported, end-toend solutions for businesses of any size.
SENSORIAL MARKETING: a combination of factors working together to convey a strong
message to your clients by appealing to all their senses.
AUDIO SERVICES: a complete range of customized audio services for commercial environments.
DIGITAL SIGNAGE: reduces perceived wait time and increases the amount of time visitors
spend in your store.
SCENTED AMBIENCE: you will stand out from the competition with a specially designed
aromatic atmosphere your clients will never forget.
INSTALLATION AND EQUIPMENT: we are among the top Canadian suppliers of this highly
specialized type of equipment.
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Table Of Contents
4 INTRODUCTION
4 SWEAT THE SMALL STUFF
5 SIMPLE WAYS TO INCREASE SALES THROUGH CUSTOMER EXPERIENCE
Welcoming Greeting
Get to Know Your Customer
Be Attentive to Customers
Go the Extra Mile
Mood-Setting Music
Helpful Signage & Layout
Socialize with Your Customers
Sweet Smell of Success
Show Appreciation
9 GREAT CUSTOMER EXPERIENCE FROM START TO FINISH
10 CONTINUE THE CUSTOMER EXPERIENCE AFTER THE SALE
10 TOP 5 TIPS FOR IMPROVING THE AFTER THE SALE CUSTOMER
EXPERIENCE
12 HOW TO INCREASE SALES THROUGH A BETTER CUSTOMER EXPERIENCE
ON YOUR WEBSITE
13 CONCLUSION
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Introduction
Today’s savvy consumer is well aware that they have plenty of options when it comes to
their purchasing decisions. If they don’t choose to buy strictly locally, there is an abundance of online retailers who can fill the same need at almost the same price (or lower).
This buying power has resulted in higher expectations and a greater...