Communication is the lifeblood of any organization. It can take place in a variety of methods such as written, verbal, fact-to-face, over the phone, etc…Typically, face-to-face is the preferred method since it helps to eliminate the chances of misunderstanding. However, one factor remains the same no matter what method is used; the transfer of information and expectations. Without it, employees wouldn’t know what is expected; and managers wouldn’t know the needs of their employees. It is through communication that employees are told how and when to act; and superiors are informed of any issues, complaints, or progress made. Obviously, communication is extremely important; however, it is often taken for granted and I cannot stress enough the importance of effective communications, especially during times of change.
During times of change, it is not unusual for an individual to experience chaos and/or confusion. This can lead to low morale, poor decision making, and employee resistance. People are not normally receptive to change unless there is a benefit to that individual. They tend to become accustomed to the way things have been, and any challenge to the status quo results in an aggressive resistance. This is where the use of proper and effective communication comes into play. Most people are afraid of change because they are afraid of the unknown. It makes since then, that management provide employees with all the necessary information to motivate the employee into the direction of the required change. Furthermore, an open communication style from the top-down, tends to result in a more trusting employee. Finally, it is important that a change-vision be communicated from those in top management. An employee will be less-reluctant to change and more tolerant of the inconvenience of shifting course if they believe there is a buy-in from those at the top.
In most cases, people must want to change, you simply cannot force it. Employee attitude...