IT 284 ENTIRE COURSE
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IT 284 Week 1 CheckPoint 1 The Customer Service Model
IT 284 Week 1 CheckPoint 2 Computer Support Dependencies
IT 284 Week 1 Assignment Defining Computer Support
IT 284 Week 2 CheckPoint Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment How to Communicate
IT 284 Week 3 CheckPoint Using an ARS
IT 284 Week 4 CheckPoint Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint Operational Differences
IT 284 Week 5 Assignment The Needs of Customer and Customer Support Technicians
IT 284 Week 6 CheckPoint Using Technology With Voice
IT 284 Week 6 DQs
IT 284 Week 7 Collaborative Assignment On and Offsite Support Strategies
IT 284 Week 7 CheckPoint Phone Etiquette
IT 284 Week 8 CheckPoint Dissecting the Problem
IT 284 Week 8 DQs
IT 284 Week 9 Capstone CheckPoint Establishing Seamless Support
IT 284 Week 9 Final Project Handling Difficult Customers (powerpoint only)
IT 284 Week 9 Final Project Handling Difficult Customers (paper only)
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IT 284 WEEK 9 FINAL PROJECT HANDLING DIFFICULT CUSTOMERS (POWERPOINT ONLY)
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Final Project Handling Difficult Customers
Resource Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts
Consumer emotions
Ownership strategies
Self-control strategies
Adaptation
Mistaken customers
Problem customers
Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the...