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Shannon P. Slaughter
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Address: 2501 Gumwood Dr Apt 1521 Arlington, TX 76014
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Telephone: 817-689-7117
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Email: Shann62181@hotmail.com
Objective
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Seeking a challenging position with a progressive company to utilize my 7 years experience in Customer Service, and Support that has potential for opportunity and growth for long-term development.
Qualifications
*Hotels.com/Expedia Inc., Arlington, TX July 2005 – Sept 2009
Hotel Partner Support Coordinator
* Create departmental relocation cost reports for Expedia and Hotels.com.
* Facilitate stop sales, password resets and inventory updates within agreed service level.
* Communicate regularly with management to address ongoing strategies and concerns.
* Provide clear communication on issues encountered, root causes, and resolution as well as identifying improvement opportunities.
* Responsible for relocating displaced Expedia and Hotels.com customers.
* Manage multiple projects simultaneously.
* Determined and addressed the cause of communication failures, providing impromptu training on Expedia’s partner facing systems.
*PharmaCare Direct, North Richland Hills, TX 2003 –July 2005
Customer Service Representative
* Kept customers informed on status of mail order accounts and verified member’s drug coverage.
* Authorized approvals for insurance companies.
* Assisted pharmacies with processing claims online.
* Initiated and provided training resources.
* Maintained good relationship with employees and customers.
* Website assistance.
Child and Family Guidance Center of Dallas, Dallas, TX...