ICT256 Knowledge Management Techniques
Trimester J 2013
Assignment 2
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Worth: 20% of your final grade.
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Due: Thursday 28 March 2013 11.59 PM
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Note: this is an extension to the date in your unit guide.
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Submit to: LMS, via the Assignments tool. Submit as a single Word document, including cover sheet (available on the Assignments site).
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This is an INDIVIDUAL assignment.
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In this assignment you are presented with case studies of two organisations that are each looking for a knowledge management solution to some problem they are facing. Your task is to investigate the organisation’s knowledge preparedness, identify gaps and weaknesses, and finally to recommend a solution to address its knowledge needs, basing your work around the KDLC that we described in Topic 6.
You will first carry out the preliminary investigation work of a knowledge audit for the organisations by assessing their maturity in terms of KM, and your own preparedness as investigator. You will then proceed with the knowledge audit by identifying where problems exist and how further information could be gained, and suggest a broad type of solution to address the problem and ‘fix the knowledge gap’. Finally, you will investigate further the solutions you have suggested and recommend a suite of tools and techniques that the organisation should implement.
The specific background to this assignment is covered in lecture Topic 6 (KDLC) and the associated practical work for Practical 6, although you will also find the material covered in all of the topics to date and Assignment...