MBA 1 Group B
Reflective Question
Week 6
Yulia Bekulova
[pic]
2009
Contents
1. Introduction 3
2. How do I demonstrate emotional intelligence 4
3. Things I plan to do to become a more effective leader 4
4. Conclusion 5
5. References 6
6. Bibliography 7
Introduction
Emotional intelligence became a popular buzzword in the early 90's and has progressed into being one of the hottest topics in corporate America. Many of us know that we have emotions, but most of us do not have a clue how to use that knowledge to make it a benefit in the workplace. As IQ measure your cognitive intelligence EQ measures your emotional intelligence. Emotional Intelligence is the common sense in you reflecting on your ability to deal successfully with other people, your feelings, and your everyday work and social environment. According to Goleman: “IQ and technical skills are important, but emotional intelligence is the sine qua non of leadership”. (Goleman, D., 1998)
There are five dimensions to emotional intelligence, which include self-awareness, self-regulation, self-motivation, empathy and social skills.
Self-awareness is knowing your own limitations and perceiving how your actions will affect others.
Self-regulation involves having the skill to be able to choose the emotions you want to experience, rather than being the victim of whatever emotions occur - not letting others "push your buttons."
Emotional Self-Motivation - the ability to use your emotions to cause yourself to take positive action to continue to persistently pursue goals even in the face of significant adversity or difficulty.
Empathy - not to be confused with sympathy - possessing the ability to listen effectively and accurately enough to put yourself in the other person's shoes.
Social Skill - The ability to demonstrate sincere care (as contrasted with "required courtesy") for others....