The case study in the article, described by Peter A Smith, focuses on the working and development of Canadian Imperial Bank of Commerce(CIBC). This article provides an insight on how the organization managed to change its work-flow and tactics to achieve better results which in turn increased the abilities and productivity of the whole organization.
Small changes make a world of difference; Traditionally where managers of an organization; literally take the role of managing their employees creating a hierarchy of roles and responsibilities; CIBC has changed this approach into a process flow, where employees take their own responsibility to derive better results for themselves in-turn to the organization. For each employee, if they take this approach the organization as a whole can scale new heights.
The approach as Peter stated “…about people learning to adapt and change as result of intense competition” works towards the benefit of the employee as well as the organization. Where employees as well as executive and managers start to work together rather than the managers trying to manage the employees and their work methods; they could exchange ideas, information, tactics in a way where everyone could learn something for the other employee or managers experience. This “forum style” work environment creates a knowledge base among the employees who are ready for future challenges which they have not encountered thus far. The organization internally becomes a perfect place for employees to learn and contribute. As every contributor of the company starts to expand his knowledge in this forum, eagerness and challenge to learn more arises; the more knowledgeable and competitive an employee gets; he is helping himself to scale new height and the organization also greatly benefits from his/her achievements.
The managers of the organization have to learn to entrust the employees with their work; if failed; give them a chance to learn on their experiences. This kind of...