OPS571
Operations and
Supply Chain
Management
Steve Allen
Introductions
• Name?
• Where do you work?
• What type of job do you do?
• Why do you want a degree?
2
Course Objectives
• Define Operations and Supply Chain
• Understand how Process Design, Supply Chain
Design, Project Management, and Process
Improvement work together to improve the Supply
Chain Process.
3
What is Supply Chain?
The sequence of processes involved in
the production and distribution of a
commodity.
Raw
Material
Transportation
& Logistics
Manufacturing
Transportation
& Logistics
Wholesal
e
Transportation
& Logistics
Customer
4
What is Supply Chain
Management?
The central idea of supply chain management
is to apply a total system approach to
managing the flow of information, materials,
and services from raw material suppliers
through factories and warehouses to the end
customer.
5
What is a Transformation
Process?
A transformation process is defined as a
user of resources to transform inputs into
some desired outputs
6
Transformations
• Physical--manufacturing
• Locational--transportation
• Exchange--retailing
• Storage--warehousing
• Physiological--health care
• Informational--telecommunications
7
What is a Process?
A series of actions or steps taken in order
to achieve a particular end.
synonyms:
procedure, operation, action, activity, exercise, affair,
business, job,task, undertaking "investigation is a long
process"
8
Goods and Services
• “If you drop it on your foot, it won’t
hurt you.” (Good or service?)
• “Services never include goods and
goods never include services.” (True or
false?)
9
Product Development
Process
Product
Product
Planning
Planning
Concept
Concept
Developmen
Developmen
tt
Testing
Testing&&
Refinement
Refinement
Production
Production
Ramp-up
Ramp-up
System
System
Level
LevelDesign
Design
Detail
Detail...