Involvement: The owner is the biggest stakeholder in H&M. Without the owner, this business would not occur. The owner is involved in everything that takes place on a day-to-day basis. They are involved in contacting the suppliers and purchasing the stock, pricing the stock, hiring employees, decide on an opening and closing time of the store and every other financial matter in the store. They can choose to run the business how they like and ensure to get their profit from the products sold.
Interests: The owner is interested in every part of H&M. One feature that they might be interested in the most is the customers and the incoming profit. This is because, the more sales the more customers H&M attract the more profit they will make. After all expenses are paid, the profit will do to the owner so they need to ensure that they are making a good amount of profit. The owner must ensure to employ the right staff that have good communication skill and are polite and friendly with the customers and give them the best possible service. Owner’s needs to ensure that they goods that they order from supplies are at a good price and that the suppliers are reliable. The owner is also interested in the building of H&M. They would have to keep up with the mortgage payments to keep the business.
Influences: The owners have a vast influence on H&M. They influence the price of goods which is made by the owners. This would rely on the price they get the goods from the supplier. Some suppliers offer more cheap prices but they need to check the quality of the goods and services.