Elephant Burger
Project Name: Elephant Burger (Massive and Immense)
Department involved: Unison Group
Full Time employees: One Project Manager and Two Project Members
Part Time employees: None
Project Start and End Date: October 1st to December 31st
Project Purpose and Justification:
Enhance Menu: Varity of choices will help increase of sales.
Low cost with good quality to attract adults: Discount / Offers / Coupons / Cash Back will help to attracts customers from different class.
Lively set-up for children’s: Play house / Indoor games, Surprise gifts, animated movie tickets will attract more customers
High-Level Project and Product Requirements:
Emphasising on set of agreement
Beta trail in Super Burger
Completion of Training certification by restaurant administrator
Ultimate sign-off by Finance department and VP
Attracting families.
Low cost, however meeting the quality standard.
Meeting state health regulations.
Initial Risks:
Maintain Low cost.
Training the staff
Focus on limited group of customers
Providing free sample burgers for customer feedback
Promotion Design
Acceptance Criteria:
Spotlight group harmony
Papers sign-off by cafeteria supervisor
Guiding sign-off by cafeteria supervisor
Concluding sign-off by plan champion
Staffing Decisions:
Preparing and designing the process map and following it.
Ensure work is complete on time.
Delegation of work
Marketing approach
Conflict Resolution:
Topping can be selected by customers
Varieties of burger can be provided to customer
Escalation Process:
Feedback forms for the customer
Customer can email directly to customer service
Area manager to handle situation on floor
If area manager is not able to handle situation, customer can get in touch with regional head.