The article gives the clear picture of which shipping and post purchase services enhance customer experience. Online shopper’s satisfaction can be improved by improving the delivery, returns and shipping services. While free delivery is a great motivation and draws shoppers back to sites. In fact, many shoppers are willing to pay a nominal fee to receive the product faster if the option is given.
Consumer satisfaction with online shopping overall is high at 86%. Most of the consumers are satisfied with ease of check, variety of brand/products and online tracking ability and ability to create recount store purchase history and personal information but provides higher satisfaction are availability of free or discounted shipping, and the ability to track online purchase after ordering a product. One of the best ways to improve online shoppers experience is by communicating the expected delivery date. Knowing delivery time estimated ranked among top factors influencing online shopping. 42% of the online shoppers have abandoned their shopping carts because of delivery dates. 1/3rd of the shoppers most often choose to pay a fee for faster delivery. 2/3rd of the people choose most economical shipping option most of the time. But 43% of the people expect to see the availability of 2-3 days delivery. And 30% of them expect to see the availability of overnight shipping. Shipping and delivery things are important during checkout sites all about communication. Customers are ready to wait but they just want to know how long that might be they also like to have the tracking updates and delivery updates.
The other factor which plays a vital role in improving the online shopping experience is returns. In addition to case of making returns and exchanges there is another part which improves satisfaction that is clear return policy. Shoppers appreciate the availability of an east to understand return policies and process. 63% of online buyers look for the retailer’s return...