Operation Management : Process Design
1. Abstract
This paper is to analysis STATS CHIPPAC Process Design and critical access the company practice against literature theory. Alternative approaches might lead to improvements in the performance of the organisation are also discuss in this paper.
2. Introduction
Process design is the method by which an organization understands and defines the operation activities that enable it to function. Process designs is concerned with designing an operation processes to ensure that they are optimized, effective, meet customer requirements, support and sustain organizational development and growth. A well-designed process will improve efficiency and deliver greater productivity while an inefficient process leads to poor communication, duplication of effort, functional barriers, delays, unnecessary costs (money, materials and manpower) and, ultimately, an output that either partially or wholly fails to achieve its designated purpose.
“No matter how hard individuals work, they cannot overcome a flawed process design, much less the burden of no design at all.” (Michael Hammer)
Three core element in process design activity in operation management:
1) Layout & Flow 2) Process Technology 3) Job Design and Work Organization
3. Literature Review and Comment
A) Layout
Layout is close related, physical manifestation of a process type. Most practical layouts are derived from only four basic layout types. These are:
Fixed-position layout
Locating the position of a product or service such that it remains largely stationary, while transforming resources are moved to and from it.
Functional layout
Locating similar resources or process together, while transforming resources flow through operation will take a route from activity to activity according to needs.
Cell Layout
Locating transforming resources with a common purpose such as processing the same types of product, serving...