Operations Management

Operations Management

  • Submitted By: Marialopez
  • Date Submitted: 04/07/2014 12:39 PM
  • Category: Business
  • Words: 865
  • Page: 4
  • Views: 2

Week 5 Learning Team Reflection

What Are TQM and ISO?
Total Quality Management, or TQM, refers to managing the entire organization so that it excels on all dimensions of products and services that are important to the company’s customers (Jacobs & Chase, 2011). An organization that is trying to implement a sound TQM system must focus on the design of the product or service and must ensure that all of the organizations’ systems can consistently produce that design, while minimizing the cost of quality as much as possible. Overall, the fundamental goal to any quality program revolves around a company’s ability to determine quality specifications, and to identify the costs of achieving those specifications, across all departments within the organization. If all areas of the business are not on the same page, then it is impossible to engage in a Total Quality Management program.
An International Organization for Standardization, or ISO, is the known as the world’s largest developer of voluntary International Standards, which give state of the art specifications for products, services, and good practice (ISO Central Secretariat, n.d.). International Standards are imperative for world- wide business because each region of the world perceives certain concepts of business in various ways. Cultures, economies, values, morals, etc. are different from region to region, and for that, International Standards must be established for effectiveness and efficiency across the board.
How TQM and ISO Are Used To Improve Organization’s

What Are The Benefits and Challenges Of TQM and ISO
Implementing a TQM system in a company demands extensive employee training. Employee training involves teaching problem-solving techniques and the tools used to evaluate a process. The employee training also includes instructing how to identify weaknesses such as brainstorming, Pareto diagrams, and statistical process control techniques. However, even though employee training...

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