OPS 571 Week 1 Individual Assignment Process Design Matrix and Summary (New)
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Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
• Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
• Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Required Elements:
• No more than 700 words
• Consistent with APA format
Submit Matrix with the Executive Summary
Click the Assignment Files tab to submit your assignment.
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OPS 571 Week 1 Quiz (New)
For more course tutorials visit
www.uopops571.com
1) Why is the planning phase often referred to as phase 0 (Zero) of the generic product development process?
2) If an automotive service center has an issue with a car not being clean when retumed to a customer, the poka-yoke corrective action might include what?
3) According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
4) Permeable systems are characterized by being penetrable by customers via what two forms of contact?
5) Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
6) Why do many customers like the self-service approach to service design?
7) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
8) Which of the following is a good example of a continuous process layout?
9) What happens to production efficiency as the customer exerts more influence on the system?
10) Using a project...