Week One Study Guide: Introduction to Process Design
Readings and Key Terms
Ch. 3 of Operations and Supply Chain Management
Core competency
House of quality
Value analysis/value engineering (VA/VE)
Quality function deployment (QFD)
Ecodesign
Ch. 6
Lead time
Customer order de-coupling point
Make-to-stock
Assembly-to-order
Make-to-order
Engineer-to-order
Lean manufacturing
Workcenter
Manufacturing cell
Assembly line
Continuous process
Product-process matrix
Breakeven analysis
Ch. 7
Service Triangle
Service package
High and low degree of customer contact
Service blueprint
Poka-yoke
Service guarantee
Pure virtual customer contact
Mixed virtual and actual customer contact
Content Overview
The product design process
Core competency
Provides potential access to a wide variety of markets.
It increases perceived customer benefits.
It is hard for competitors to imitate.
Product development process
Phase 0: Planning
Phase 1: Concept development
Phase 2: System level design
Phase 3: Design detail
Phase 4: Testing and refinement
Phase 5: Production ramp-up
Economic analysis of product development projects
Building a base-case financial model
Understanding trade-offs
Designing for the customer
Quality function deployment (QFD)
Value analysis/value engineering
Designing service products
Service experience fit
Operational fit
Financial fit
Production processes
Make-to-stock
Shortest customer lead time
Inventory may be used to buffer demand uncertainty.
Assembly-to-order
Have subassemblies in stock but postpone final assembly until order is received.
Relatively short leadtimes due to postponement strategy
Make-to-order
Do not start assembly until receive order; may have components or piecepart in stock.
Inventory held at component or piece part level.
Engineer-to-order
Longest lead-times
No inventory is able to be stored as engineering design may...