organisation behaviour

organisation behaviour

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Stephen P. Robbins
—San Diego State University

Timothy A. Judge
—University of Notre Dame

PEARSON
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
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Preface 22

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1

What Is Organizational Behavior? 37
The Importance of Interpersonal Skills 38
What Managers Do 39
Management Functions 40 • Management Roles 40 • Management
Skills 42 • Effective versus Successful Managerial Activities 42 • A Review
of the Manager's Job 43
Enter Organizational Behavior 44
Complementing Intuition with Systematic Study 45
Disciplines That Contribute to the OB Field 47
Psychology 48 • Social Psychology 48 • Sociology 48 • Anthropology 48
There Are Few Absolutes in OB 48
Challenges and Opportunities for OB 49
Responding to Economic Pressures 49 • Responding to Globalization 50
• Managing Workforce Diversity 52 • Improving Customer
Service 52 • Improving People Skills 53 • Stimulating Innovation
and Change 54 • Coping with "Temporariness" 54 • Working in
Networked Organizations 54 • Helping Employees Balance Work-Life
Conflicts 55 • Creating a Positive Work Environment 56 • Improving
Ethical Behavior 56
Coming Attractions: Developing an OB Mode! 57
An Overview 57 • Inputs 58 • Processes 59 • Outcomes 59
Summary and Implications for Managers 64
Self-Assessment Library How Much Do I Know About Organizational Behavior? 38
M y t h or Science? "Most Acts of Workplace Bullying Are Men Attacking Women" 46
An Ethical C h o k e Can You Learn from Failure? 58
glOBalization! Does National Culture Affect Organizational Practices? 64
Point/Counterpoint Lost in Translation? 65
Questions for Review 66
Experiential Exercise Workforce Diversity 66
Ethical Dilemma Jekyll and Hyde 67
Case Incident 1 "Lessons for 'Undercover' Bosses" 68
Case Incident 2 Era of the...

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