Advantages of social and emotional intelligence have an effect on workplaces as emotions have a sanctioning dynamic with relations to expectations wherever they might be, for example if an individual receives negative sanctions their emotions will be negative during their experience. In comparison to healthy positive emotions allowing a guests experience of satisfaction and happiness. As mentioned before workers in the hospitality industry are paid to be nice and genuine and have a consistency of emotions. (Lockyer, 2013) Most companies are effectively trying to improve the EI(Emotional Intelligence) levels of their employees to make more sales and to advance approach to customer service (Muyia, 2009). Not only is the customer service becoming more adaptive, but more motivation in the workplace can lead to higher levels of creativity allowing more productive manual work to be pursued. Creativity and expanding of ideas initiates a better work ethic for employees in the hospitality industry. SI (Social Intelligence) is also responsible for networking opportunities between others which increases their knowledge of people and others skills. Schultz states that “whichever opportunities you decide to take advantage of, the important thing to remember is that networking opportunities are all around. And in an industry called hospitality, creating relationships is still the best way to ensure success.” (Schultz, 2006, p. 32)
In conclusion the hospitality industry can benefit from all types of developments both socially and emotionally. The skills that are needed to become a better employee will benefit interactions and create stronger bonds within others. Guests satisfaction is the most important factor to take into consideration, if the guest is happy then the development of the SI and EI in the workplace will be valuable.