PSC 495 Internal and External Research
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The purpose of this assignment is to conduct internal and external research to determine previously attempted solutions and potential solutions that could be implemented to solve identified problem.
For this assignment, you will need to create an Excel spreadsheet that summarizes the data collection you have completed. The spreadsheet should indicate the date on which particular data were collected, the source of the data collected, the type of data (qualitative or quantitative), and a one or two sentence summary of the data findings. Name the Excel spreadsheet as follows: lastname.firstname.datacollection.xlsx
Please note that as part of the research process, taking the initiative to speak with management and then requesting and reviewing business metrics and operations reports will allow you to find the data you need for the project while also showing your employer that you can be proactive and use critical thinking to solve problems within the organization.
Part 1:
The first step in data collection is to conduct research. You are looking for specific, measurable data (statistics and numbers) related how the problem is affecting the organization. This information should be recorded in the form of a chart or graph that presents the data so key decision makers can see the "cost" of failing to address the problem. Use the Topic Materials for assistance with creating Excel graphs and charts that can be used to illustrate your findings.
Part 2:
Next, conduct additional research to learn what has already been done to address this problem within the organization. Ask questions and interview individuals who assisted with the implementation of previous solutions used to address the problem. Prior to meeting with individuals, develop a list of questions about previous solutions. Consider factors such as customer importance,...