ASSESSMENT TASK 3 OUTCOME 3 HNC ADMINISTRATION & INFORMATION TECHNOLOGY Introduction I have been given the task of carrying out an induction programme for the new staff at a coffee shop. To do this I have examined the existing business and found out that it has been successfully providing the customers with a selection of coffee and other beverages. It serves hot breakfasts, lunches and teatime light meals, salads, sandwiches pastries and cakes. I have been advised that the same format will be used in the new shop. The staffing requirements for the new shop consist of one manager, one assistant manager, one cook, one supervisor, and four waitresess. The purpose of an induction is to get the staff trained and to settle quickly and happily into a productive role. New employees also need to understand the organisation's mission, goals, values and philosophy; personnel practices, health and safety rules, and of course the job they are required to do, with clear methods, timescales and expectations. Proper induction training is increasingly a legal requirement. Employers have a formal duty to provide new employees with all relevant information and training relating tohealth and safety in particular. Even if head office or another 'centre' handles induction training - you must make sure it's planned and organised properly for your new starter. An induction training plan must be issued to each new employee, before the new employee starts, and copied to everyone in the organisation who's involved in providing the training, so the new starter and everyone else involved can see what's happening and that everything is included. Creating and issuing a suitable induction plan for each new starter will help them do their job better and quicker, and with less dependence on your time in the future. Employees who are not properly inducted need a lot more looking after, so failing to provide good induction training is false economy. I will put together an induction...