Focus on water
Strategic Direction Statement 2010 2035
December 2007
Contents
Executive Summary About us Our vision KSI 1 Providing a continuous supply of quality water KSI 2 Dealing effectively with waste water KSI 3 Responding to customers’ needs KSI 4 Minimising our carbon footprint KSI 5 Having the lowest possible charges KSI 6 Having the right skills to deliver KSI 7 Maintaining investor confidence KSI 8 Promoting an effective regulatory regime Overall implications of our strategy Next Steps
4 8 10 14 20 26 27 28 30 32 34 36 38
Severn Trent Water Strategic Direction Statement 2010 2035
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Executive Summary
Executive Summary
Our Key Strategic Intentions over the next 25 years are: 1. Providing a continuous supply of quality water 2. Dealing effectively with waste water 3. Responding to customers' needs 4. Minimising our carbon footprint 5. Having the lowest possible charges 6. Having the right skills to deliver 7. Maintaining investor confidence 8. Promoting an effective regulatory regime Our proposals are based on making improvements which customers support and ensuring that we have a sustainable impact on the environment
Tony Wray Chief Executive Severn Trent Plc
Severn Trent’s Vision The demands of our modern lifestyles, the impact of climate change and the need to protect our environment and natural resources for future generations will create a complex and demanding set of challenges for the water industry over the next 25 years and beyond. This summer, we have already seen the impact of climate change in the unprecedented flooding in the Midlands and Gloucestershire which has highlighted the importance of some of our proposals. At Severn Trent we believe that through continuous improvement and innovation we can meet these challenges and deliver our aim of being the best water and waste services company. We will achieve the highest customer service and environmental standards while at the same time offering our customers the...