Bianca DSilva
128 E St Marks Pl. Valley Stream, NY.
Contact (347)-260-5956, Email Address: Biancakdsilva@gmail.com
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Objective
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
Employment History
April 2015 to Present
Dish Network. Queens, NY - Customer Service Specialist
• Took large volume of inbound customer service calls from customers all over the United States.
• Assisted customers with queries related to billing, retention and technical support.
• Took payments via the phone and online and assisted in shipping of products in timely manner.
• Used a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.
April 2014 – September 2014
Swissport International Ltd. JFK,NY- Passenger Service Agent. Contract
• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Verified passenger departure documents
March 2012- Feb 2013
Marley Beverages, NY, NY- Brand Ambassador, Full Time. Contract.
•Followed strategy to develop and execute grassroots marketing initiatives for Marley’s Mellow Mood and Marley’s One Drop Iced Coffee, designed to penetrate and grow New York metro markets.
•Filled out expense reports and kept up to date records of inventory and distribution.
July 2011- November 2011 Aria Limousine, Manhattan, NY- Dispatcher and Administrative Assistant
• Was responsible for scheduling and dispatching employees as per immediate client requirement and/or prior appointment.
• Set up and updated dispatch schedule daily and emailed schedules to all employees.
• Also responsible for any/all tickets issued to company drivers and coordinated...