DANIELLE NELSON
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OBJECTIVE
Seeking a rewarding career in administration or customer service with an established organization dedicated to excellent service and professional integrity.
PROFESSIONAL EXPERIENCE
General Dynamics, Las Cruces, New Mexico
Customer Service Representative (January 2014- May 2014)
• Handled a high influx of inbound calls within a dynamic call center environment.
• Managed multiple priorities and maintained effective results, like resetting passwords, PINS and directing them to other departments.
• Assisted customers with issues arising from FAFSA account.
• Exercised strong interpersonal communication with customers and department personnel.
Merry Maids, Las Cruces, New Mexico
Housekeeper (August 2013 – December 2013)
• Thorough working knowledge of the equipment, materials and methods used in cleaning and custodial work.
• Executed daily maintenance and cleaning procedures such as vacuuming/shampooing carpets, dusting furniture, window washing, floor/wall sweeping/mopping/waxing, restroom sanitizing/cleaning and trash removal.
• Inspected all the areas and office premises to check quality of cleanliness.
• Monitored and documented the materials used in cleaning processes on a daily basis.
Job Store Temp Agency, Colorado Springs, Colorado
Housekeeper (April 2013 – June 2013)
• Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
• Kept storage areas and carts well-stocked, clean and organized.
• Inspected all the areas and office premises to check quality of cleanliness.
• Monitored and documented the materials used in cleaning processes on a daily basis.
Nanny, Fort Knox, Kentucky
Live In Nanny (January 2010 – June 2012)
• Responsible for preparing and feeding meals to child.
• Assisted with bathing and dressing.
• Arranged games & other entertainment activities for child to create a...