Riordan Gap Analysis: Revenues and Employee Performance

Riordan Gap Analysis: Revenues and Employee Performance

  • Submitted By: woodpa
  • Date Submitted: 10/20/2009 6:14 PM
  • Category: Business
  • Words: 2907
  • Page: 12
  • Views: 603


Gap Analysis: Riordan Manufacturing
Gina L. Wood
University of Phoenix

Gap Analysis: Riordan Manufacturing
Michael Riordan is concerned about decreased revenues and increased employee turnover at Riordan Manufacturing over the last two years. The release of three new products is highly anticipated, but with increasing dissention with the company, these plans are at risk. Mr. Riordan must act to evaluate, assess, and develop a plan to resolve pressing issues. In hopes of quickly identifying current issues, Mr. Riordan has hired a consulting firm to conduct an audit and recommend solutions that are reasonable and realistic.
Further complicating the issues are the lack of faith in the Human Resources (HR) Director and a lack of consistency and cooperation among the leadership team. It appears as though there is an ongoing virtual battle between department heads. Of primary importance is incorporating HR staff to fully utilize their talents and improve cooperation among the leadership team. Secondary to this, evaluations and recommendations for competitive compensation packages should occur through benchmark studies among similar companies. An in-depth evaluation of employee motivation, ability, and behavior is imperative. An employee who is challenged and empowered is an employee who will exhibit positive performance and adequate motivation.
Situation Analysis
Issue and Opportunity Identification
Until two years ago, Riordan Manufacturing was leading the plastic manufacturing industry. The company was the concept of chemist, Dr. Michael Riordan, and through his innovative plastics technology, he achieved global success. Over the past two years however, Riordan Manufacturing has experienced “declining sales and uneven profits.” (University of Phoenix, 2009, para 4). In response, the company changed its sales approach by incorporating a customer-relationship-management (CRM) system. This approach has...

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