SHOULDICE HOSPITAL LIMITED
SHOULDICE HOSPITAL LIMITED
1. a) In what respects is SH a successful service organization?
- Highly motivated and capable staff delivers an outstanding service. They are aware of the importance of human relation in the provision of the service.
- The Service Concept was designed to achieve early ambulation and aware of the importance of human relations:
o Use of local anesthetic
o Renowned hernia surgery technique
o Facility design
o Postoperative regimen
o Nurse counseling activity
o Patient social activities (tea time, reunion, …)
- Highly integrated strategy – system ensure high quality, high employee productivity, low cost and high morale of the employees.
b) Is its performance along these dimensions typical of other hospitals? NO
- Typical Stay: 1-4 weeks / Others: 2-8 weeks
- Typical operation cost: $585 / Others: $2,000 - $4,000
- Operating Room investment: $30,000 / “considerably less”
- Paying Scale: higher than the union scale
Dr. Edward Earle Shouldice graduated from the University of Toronto in 1916. By 1940, Dr. Shouldice was operating a private medical and surgical practice, lecturing at the University of Toronto, and pursuing research work in areas of advancing medical knowledge. During World War II, he was called to serve on the Medical Examining Board. Dr. Shouldice, a major in the army, found that many young men willing to serve their country had to be denied enlistment. These men needed surgical treatment to repair their hernias before they could be pronounced physically fit for military training.
In 1940, hospital space and doctors were scarce, especially for this non-emergency surgery that normally took three weeks of hospitalization. Dr. Shouldice resolved to do what he could to alleviate the problem. Contributing his services at no fee, he performed an innovative method of surgery on seventy of these men, hastening their induction into the army. The delighted recruits soon made...