´╗┐DUE: APRIL 29, 2016


"Two bean tacos, a chicken burrito grande, and a side order of Spanish rice, please", Ivan Karetski called his table's order into the kitchen as he prepared the beverage orders. Business was brisk. Karetski liked it that way. Lots of customers meant lots of tips and, as a struggling graduate student, the extra income was greatly appreciated. Lately, however, the tips had been declining.

Lovita is a small, 58-seat restaurant that offers a reasonably broad range of Mexican food prepared and presented in a traditional Mexican style. It is located in New England in a mature business district on the edge of a large metropolitan area. The site is adjacent to a central artery and offers limited free off-street parking. The restaurant's interior decoration promotes the Mexican theme: the walls appear to be made of adobe and are draped with serapes, the furniture is Spanish-Mexican style, and flamenco guitar and mariachi alternate as background music.

Patrons enter the restaurant through a small vestibule that opens directly into the dining area; there is no separate waiting area. Upon arrival, patrons are greeted by a hostess and either seated directly or apprised of the expected wait. Seating at Lovita is usually immediate except for Friday and Saturday nights when waits of as long as 45 minutes can be encountered. Because space inside for waiting is very limited, patrons must remain outside until their party is called. Lovita does not take reservations.

After seating patrons, the hostess distributes menus and fills glasses with water. If standards are being met, the waiter assigned to the table greets the patrons within one minute of their being seated. (Being a traditional Mexican restaurant, its entire wait staff is male). The waiter introduces himself, announces the daily specials, and takes the beverage orders. After delivering the beverages, the waiter takes the meal orders.

The menu...

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