Affecting Change (Sykes Enterprises)
Sykes Enterprises was founded by CEO John Sykes is a global leader in outsourced customer contact management solutions and services in business process outsourcing. Sykes Enterprises currently serves the major markets of North America, Europe, Asia, Latin America, and Africa. Prior to founding Sykes Enterprises, Mr. Sykes served as Senior Vice President in charge of Corporate Development for the CDI Corporation. Needless to say, John Sykes was no stranger to leadership in the corporate world. The goal of Sykes Enterprises is to ensure that very client will be more efficient, more profitable, and have stronger loyalty to their company brands due in part to the services provided by Sykes Enterprises. Sykes Enterprises has various different forms of communications used to communicate with customers. The Company offers both inbound and outbound calling services as well as chat and e-mail support. Sykes Enterprise’s long history is its greatest selling point. Sykes has supported the ISP market for a long time. By supporting key players in the industry, Sykes has gained experience that efficiently and effectively help them hire, staff, train, support and innovate ideas which improves their lifetime value from their customers. The experience of Sykes Enterprises is what makes the company very good at providing support services. Transparency is the key focus of the company. Sykes Enterprises offers it’s clients a information portal where they can view near time statistics. The stats are updated every 15 to 30 minutes, depending upon the need of the client. Sykes believes that full transparency is critical to the clients and they provide this to them. This is the American ISP and the two key languages are English and Spanish. Sykes has also has support services around the world in German and Mandarin. They support other carriers or content providers in China, Germany, the U.K and throughout the world.
Sykes Enterprises has different...