Team Collaboration

Team Collaboration

  • Submitted By: carneeds
  • Date Submitted: 02/06/2009 7:00 PM
  • Category: Business
  • Words: 498
  • Page: 2
  • Views: 406

Exhibit 15-4 Conflict-Management Techniques
Conflict-Resolution Techniques
Problem solving: Face-to-face meeting of the conflicting parties for the purpose of identifying the problem and resolving it through open discussion.

Superordinate goals: Creating a shared goal that cannot be attained without the cooperation of each of the conflicting parties.

Expansion of resources: When a conflict is caused by the scarcity of a resource—say, money, promotion, opportunities, office space—expansion of the resource can create a win–win solution.

Avoidance: Withdrawal from, or suppression of, the conflict.

Smoothing: Playing down differences while emphasizing common interests between the conflicting parties.

Compromise: Each party to the conflict gives up something of value.

Authoritative command: Management uses its formal authority to resolve the conflict and then communicates its desires to the parties involved.

Altering the human variable: Using behavioral change techniques such as human relations training to alter attitudes and behaviors that cause conflict.

Altering the structural variables: Changing the formal organization structure and the interaction patterns of conflicting parties through job redesign, transfers, creation of coordinating positions, and the like.

Conflict-Stimulation Techniques
Communication: Using ambiguous or threatening messages to increase conflict levels.

Bringing in outsiders: Adding employees to a group whose backgrounds, values, attitudes, or managerial styles differ from those of present members.

Restructuring the organization: Realigning work groups, altering rules and regulations, increasing interdependence, and making similar structural changes to disrupt the status quo.

Appointing a devil’s advocate: Designating a critic to purposely argue against the majority positions held by the group.
Exhibit 15-4 Conflict-Management Techniques
Conflict-Resolution Techniques
Problem solving:...

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