The real housekeeping potential
The encouraging progress in the hospitality industry comes with the challenge of finding right people for the job. People are fast moving from specialised jobs to instinctive jobs and if it suits them, they continue otherwise they move on. The industry too is affected by this phenomenon and retaining qualified professionals is the biggest priority. This is so because hospitality professionals can fill in for anybody in the service industry in India as well as abroad making it a challenge when competing against new business concepts, attracting and retaining qualified manpower in an ever evolving era. This has led the industry in rewriting operational dynamics of manpower intensive departments to derive better value and efficiency based systems. Accordingly even the housekeeping department's role has enhanced from being responsible for superior cleaning standards to providing overall superior guest experience in the hotel.
Today even hotels are taking advantage of an increasing array of technologies to improve guest stays. The role of housekeeping is enormous where the comfort and preferences of a traveller are concerned. In the hotel industry it is said that a superior physical product is just the beginning and can be copied with extra fizz, but what can not be duplicated is the superior service culture that emanates through our people and systems that we follow. In housekeeping's case it is the quality of services provided in the guestroom, lobby, restaurant, spa and banqueting facilities etc. Our job starts from the very first stage of a guest booking his/her room. Next days arrivals are reviewed and rooms are allocated as per guest preferences, personalising the room for repeat guests is a touch that is admired by many - simple things from room climate control to a specific type or colour of flower or fruit placed in the room before the arrival of the guest. Guest history of previous stays is checked for any previous glitches...