Task Brief 2 – Coursework
Module Title:
Hospitality Service Excellence
Assessment Title:
EFQM Report
Individual/Group:
Individual
Weighting:
70%
Instructions To Students For Submission Of This Coursework
Task Details:
In order to complete assignment 2, you will work individually on a case study (City@Hotels) to which you will apply the EFQM Excellence model via a number of clearly defined and interrelated tasks.
Please read these instructions carefully before starting working on your assignment:
1. It is very important to note that this is not a last minute assignment. We advise you to start on it as soon as you receive it. Based on feedback from students, this assignment requires about 30 hours, depending on your previous knowledge and experience. Several seminars are dedicated to the assignment, helping you to prepare.
2. You will need various items to complete the assignment. These are the:
a) EFQM Excellence Model brochure (see your student email for a copy of this);
b) City@Hotels case study, provided at the very beginning of the module.
c) Example of analysis for a Criterion Part – this will be provided by your tutor during the workshops.
3. First thoroughly read the EFQM Excellence Model brochure.
4. Glance through the City@Hotels case so that you get an understanding of the content, layout, structure and some of the obvious issues. Thoroughly read the assessment guidance written below. Once you have done these things you should be ready to start your detailed City@Hotels case study work.
It is very important to note that this is not a last minute assignment. We advise you to start on it as soon as you receive it. Based on feedback from students, this assignment requires about 30 hours, depending on your previous knowledge and experience. Several seminars are dedicated to the assignment, helping you to prepare.
Particular instructions to students:
This is a formal business report and should be set out as...