Explain the Role of Effective Communication and Interpersonal Interaction in Health and Social Care Context.
Introduction
In this assignment we will be looking at how effective communication and interpersonal interaction is in a health and social care settings. Giving examples and suggestions as to how good communication in health and social care is achieved through the use of multiple communication methods and techniques and evoking how different types of people think and communicate.
Key Terms
Communication: is the process of transferring information from a sender to a receiver.
Interpersonal Interaction: Interpersonal interaction is a communication process that involves the exchange of information, feelings and meaning by means of verbal and non-verbal messages. This means that the process is not only concerned with what is said, but how it is said. For example, a non-verbal message is one's facial expressions.
Oral Communication
Oral communication is one of the main forms of communication used in everyday situations. However, in the health and social care sector oral communication is used to enhance effective interaction when dealing with sensitive, complex and emotional situations. It’s more effective for conveying messages with emotional content: When people communicate orally, the message consists of more than the spoken words. A verbal message accompanies every oral communication. 7% being what was said, 43% how it was said and 50% being facial expressions, body movements, gestures, tone of voice and rate of speech all add meaning to the words actually spoken. These nonverbal components help the receiver interpret the emotional significance of the message. This may be at schools with students, colleagues or patient’s .The receiver will be able to take in information accurately; instructions and explanations are given clearly. This is essential as it helps to avoid any form of miscommunication. Oral communication is also a good way to establish...