Change management is one of the biggest tasks a business may be involved in. This does not only require a significant amount of funding but also require unappealing commitment throughout the whole business component. It is a deliberate approach to bring major changes towards people’s expectations to move the business forward smoothly (Commonwealth of Pennsylvania).
In most cases when the need of change appears, businesses have no option other than responding to it or else losing their competitiveness in market. Changes will be more likely the only way and yet a painful moment for business to survive (Island Consulting, 2000).
By doing change management, businesses are expected to be able to perform rapid changes to minimize costs while maintaining its consistency and existence of its staff in order to bring a new system into the current one such as implementing ERP system. Apart from that, change management will also increase the flexibility of business to deal with future changes and in the end, increase the productivity of the business.
The main concept of change management in ERP implementation is bringing an understanding that in post-industrial phase business should be customer oriented rather than production oriented. Business should prioritize the point of “what final product is preferred by customers and how to deliver the product in the right time” above “how to produce cheap, high volume sellable products”.
Market will not be terribly amazed with state-of-the-art equipment, highly qualified staff and beautiful final touch if business failed to deliver the desired products on the right time. In more designated cases, business should be able to fulfill individual customer order with all customization in a limited time without affecting its general production.
To accomplish all those necessities, traditional approach of business processes must be replaced with a modern system such as ERP. The right functional team in the right position with the...