Benchmark Companies
Blockbuster
With over 7,600 stores throughout the Americas, Europe, Asia and Australia, Blockbuster Inc., is a leader of global provider which provides in-home movie and game entertainment.
“For many organizations, holistic, cross-domain integration '' as well as various new solutions and strategies designed to support and implement vision is a well sight, since service management implementation can be exceptionally challenging and tends to happen via a compartmentalized scheme. Result can be achieved by integrating technologies and workflows across the organization, utilizing automation wherever possible to obtain an efficient, accelerated response that maps well to business strategies and requirements” (IBM).
Blockbuster in 2007 hired Keith Morrow as its CIO to take its outdated technology and bring it up today. “The existing staff was spending most of its money on maintenance, and technology was sliced by department. Since most department have their own developers, business analysts and project managers, Morrow stated, led to duplicate and reactive work” (IBM). Morrow hired a technology solution company to setup Blockbuster application maintenance and support center. This allows them him to change the current structure of teams which would allow them to use a smaller budget which would save the company a profit. It also allows them to free top management from their current project, and will provide them an opportunity to focus on new project in the company. “These projects include working with NCR to build kiosks (where customers can access their Blockbuster accounts and download digital movies) as well as integrating inventory and merchandising data from computer electronics vendors into Blockbuster’s largely homegrown supply chain system” (Nash, 2009). “Each of these groups of individuals brings different expertise, standards, priorities, and agendas to the project. This sheer breadth and complexity of the...