A. As we put ourselves into the shoes of Jim Blackman, the Director of Foodservice at Mount Morgan Elementary School, we planned our approach towards Allison Smith regarding her repeated absences. The type of communication channel that we chose to follow through with was formal. We figure that if she is forming a pattern of frequent absences, we need to address it in a very professional manner. We feel it is best in a formal communication channel where we set up a meeting and we can talk to her about the problem. It is important to discuss with her the issues we are experiencing and by having a formal meeting, we can have time to sit down and discuss what we think. And by having a one on one meeting, chance encounters are eliminated unlike informal communication including grapevine and rumors. In this case there is no confusion.
B. Since Jim Blackman is the Director of Foodservice he is superior to Allison Smith. When they communicate in formal communication it is downward Communication direction. When downward communication occurs there will also be upward communication as Allison resounds and gives her side of the story.
C. To prepare for a defensive response to our message, we keep 6 methods in our mind to help Allison understand what we are trying to get through to her. To keep a positive meeting, were going to try and understand Allison and her stance on the situation. We will communicate to her in an assertive and direct manner, and by using a two-way communication method; there will be more efficient communication. We will also check for nonverbal and ask for verbal feedback. Another effective method would be making sure our choice of wording is correct so that our vocabulary is on the same level. And the last method we would keep in mind would be using metacommunication.
To effectively communicate with Allison about the issue we have recently been concerning we need to first better understand Allison. People are more willing to...