University of Huddersfield Repository
James, Aidan M
Measuring Performance in the Hospitality Industry: An evaluation of the Balanced Scorecard
approach in the UK’s Licensed Retail Sector
Original Citation
James, Aidan M (2009) Measuring Performance in the Hospitality Industry: An evaluation of the
Balanced Scorecard approach in the UK’s Licensed Retail Sector. Masters thesis, University of
Huddersfield.
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Measuring Performance in the Hospitality Industry:
An evaluation of the Balanced Scorecard approach in the
UK’s Licensed Retail Sector
Aidan Michael James BA (Hons)
A thesis submitted to the University of Huddersfield
in partial fulfilment of the requirements for the degree
of Master of Philosophy.
The University of Huddersfield
August 2009
Volume 1 of 2
1
COPYRIGHT STATEMENT
i.
The author of this thesis (including any appendices and/or schedules to this thesis)
owns any copyright in it (the “Copyright”) and he has given The University of
Huddersfield the right to use such...