Best Practices Manual for New Supervisors
Supervision and Leadership / MGT210
TABLE OF CONTENTS:
Introduction
1. Demonstrating Communication Skills
a. Listening
b. Speaking
2. Determining Effective Orientation and Training Methods
a. Company polices
b. Employee Training
3. Improving Productivity for Teams
a. Team Morale
b. Delegating responsibility
4. Conducting Performance Appraisals
a. What is it?
b. Methods of Review
5. Resolving conflict
a. Recognizing potential problems
b. Dealing with the situation
6. Improving Employee Relations
a. Discipline
b. Complaints
Conclusion
Introduction
This "Best Practices" manual is being compiled, with the hopes of aiding supervisors for an easier transition into our company. Using best practices is an important detail in relation to becoming a successful leader. Our employees are encouraged to provide feedback concerning best practices already in use. The policy of this company, funding permitted, is to allow for staff training. "As higher education has learned over the years, investing money in development yields results such as improved performance, higher morale, and an employee base that is educated on current trends and issues." (Hopkins, & Hampton, 1995)
Implementing best practices have resulted in higher moral and increased productivity from all involved. Leadership strategies must be clearly understood at all levels of the organization. While there will be changes in procedures, our company maintains high goals and standards through empowering our employees.
The following manual outlines six supervisory responsibilities and some basic guidelines for effectiveness. It is important to remember that with the variety of personalities in the workplace, each specific situation is going to require a different approach. The following are general guidelines for handling each responsibility.
1 Demonstrating Communication Skills
"Managers should err on the side of...