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In my last position I worked at Verizon Wireless as a Customer Service/Tier 1 Technical Support Representative. In this position I was responsible for answering inbound calls from wireless customers in a call center environment. Duties included but not limited to opening new accounts, processing payments, disconnect/reconnect services, trouble shooting assistance, up selling of wireless products, activating new equipment,defusing irate customers, and equipment upgrades. I held this position for 9 months before becoming a stay at home mom.
Please describe your level of experience in the following areas:
I have a total of six years Customer Service experience, with 19 months customer service experience in a call center environment.
I have no prior experience working with financial aid but I am a very fast and eager learner and would love the opportunity to learn about the financial aid process.
I have experience with the following programs
Lotus Notes- expert
I am very comfortable with learning new computer software programs. I consider myself to be very technically inclined so learning new computer software programs is something that I have a passion for comes very easy to me.
My highest level of education completed at this time is time is High School; I graduated and received a high school diploma. I am looking to attend college online in the near future.
Both of my last two positions required working in a fast paced call center environment in which I handled 100-150 calls a day in addition to assisting customer via email and fax. I actually prefer working in a fast paced type of environment. In previous position I have been award for having a very fast average call handle time. I have gained experience paying attention to detail from the numerous accounts I worked on as a tier 1 tech support rep where I fixed...