Developing Good Business Sense
University of Phoenix Axia
September 25, 201
The three companies I chose to observe and speak to management, are Burger King a fast-food restaurant, K&M Northfield Dodge a car sales lot, and Hollister a retail clothing store. After observing the employees and speaking with management, I found these companies to be similar in what their expectations of employees were yet different in how a customer should be, approached.
Burger King, employees are hourly and perform tasks that are physical as well as on a computer. The employees hired are, trained in one or many areas of the business. They are, instructed on company policies, procedures, and standards. The main, focus taught is to be polite, always greet the customer, and smile. The input process of the business is an employee using a touch screen register. The employee, need to make a selection by the touch of a button to put an order into a process. The order goes to the preparation line then back to the counter or window person for bagging and distribution to the customer. That is the output of the company the customer receiving their product. Through the touch screen process the items sold continuously, deduct from inventory. This makes replenishing inventory easy because what has, been sold can be printed out and viewed for the reordering of the store (Baker, 2011). The employees are, organized in many different ways by what job they are performing. There are many areas of operations such as order taking, cooks, line people, cleaners, and management. The design of Burger Kings operating system is to make quality food faster, improve taste, sell at lower prices, and customer satisfaction (Baker, 2011).
The second company I observed was K&M Northfield Dodge a well, known car sales lot. The employees are mostly commission pay based except for senior management, parts, and service. This company strives to give incentive rewards to their...