BUSN 258 Entire Course (DEVRY)
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BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
BUSN258 Week 2 You Decide
BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment
BUSN258 Week 5 Assignment
BUSN258 Week 5 You Decide
BUSN258 Week 6 Case Study
BUSN258 Week 7 Assignment
BUSN258 Week 7 You Decide
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BUSN 258 Week 1 Assignment (DEVRY)
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Week 1 DQ 1 - Customer Service – Impact
Week 1 DQ 2 - Building Relationships
Week 2 DQ 1 - Selling
Week 2 DQ 2 - Listening
Week 3 DQ 1 - Customer Contact
Week 3 DQ 2 - The Web
Week 4 DQ 1 - The Unreasonable Customer
Week 4 DQ 2 - Trends
Week 5 DQ 1 - Customer Feedback
Week 5 DQ 2 - Customer Recovery
Week 6 DQ 1 - Customer Expectations
Week 6 DQ 2 - Customer Loyalty
Week 7 DQ 1 - Emotional Labor
Week 7 DQ 2 - Employee Empowerment
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BUSN 258 Week 2 Assignment (DEVRY)
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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
2.What are three major elements that complicate listening? Give customer-service related examples of each.
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BUSN 258 Week 2 You Decide (DEVRY)
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Read the You Decide scenario and decide on a response. Your goal is to identify the critical...