Wendy Woods
PROFILE
I have extensive experience in all aspects of the business including sales, inventory control, supervising, reporting, marketing, establishing and implementing new systems, customer support, financial and computer skills. I have an outstanding record of achievement in exceeding budget expectations, reaching deadlines, providing customer service and reducing costs. Self-starter: able to work independently and as part of a team to accomplish personal and company goals. . I am also proficient in Microsoft Word, Excel, PowerPoint and related applications.
EXPERIENCE
Helped with analysing prior year's sales to estimate future sales and recommended ways to ensure P & L budgets were obtained or exceeded.
Inventory control, ordering, storage management and site monitoring (stock line variances decreased from 18% to less than 1.5% consistently).
Identified key stock issues within the departments and implemented loss prevention initiatives.
Managed all AP and AR for the store and ensured banking was accurate and discrepancies explained or fixed.
Analysed administrative processes and implemented changes for efficiency and accuracy improvements.
Weekly audits of all customer orders, lay-bys and repairs.
Assisted the Store Manager with running the sales floor, supervising 25 staff members and ensuring excellent customer service was achieved and maintained.
Managed and supervised warehouse store staff ensuring accurate and timely receipting of incoming stock and dispatched deliveries.
Ensured correct roster coverage and performed the role of Store Manager during his absence.
Managed all stock Repairs, both customer and in-house.
Ensure all training, coaching, succession plans and reviews were completed.
Responsible for all IT related issues.
Sales of pets and pet products, asked questions then provided information to the customer to obtain the...