INTEGRATED BUSINESS POLICY AND STRATEGY
Dr. Alan D. Smith
Challenge of knowledgeable worker
In the article of “challenge of knowledgeable worker” the author Peter Drucker discussed two type of works: manual work and knowledge work. In the article, Peter thought the knowledge work is the challenge in the 21 century and he focused on the how important about knowledge work and knowledge work productive in the institution.
Manual work was became more important in the 19th century. The first person who pay attention to the manual work and tried to figure out what made the productivity of manual work is Tyler, he want to explaining how the system works and identification of the weak points in it. He viewed many people doing their work and record all their operation and time they took, based on the result of record, he spent 20 years to study his theory of Scientific Management.
In developing countries, manual work still poses the problem because there are many young people have not have appropriate work experience and skills, Drucker proposes to change the quantity of the production on 3 factors of production which are quality, learning and innovation.
Tyler thought “in developed countries, the century challenge is no longer to make manual work more productive, the central challenge is to make knowledge workers more productive” (Drucker, 1999). The author thought the knowledge work should function as the system, if they have enough autonomy, the knowledge workers should take responsibility of what they do.
The idea of Drucker is to change the focus from the quantity to the quality work. Drucker said in the article “in most knowledge work quality is not a minimum and a restrain, quality is the essence of output”. Drucker’s theory sets the limitation on the manager's authority and provides more autonomy to the workers, who gain more knowledge and confidence through their relative autonomy....