University of Phoenix Material

Communication Process

Complete the table below.
Review the steps of the communication model.
Describe each step using your own personal or business example in paragraph form.
Review pp. 10 & 11 of Ch. 1 of Business Communication Today for more information.

Steps of Communication Model Personal or Business Scenario

1. Sender has an idea.
In my office, my co-worker reconcile daily insurance payments. There cannot be any overages or shortages. I had an idea to create an excel spreadsheet to keep a running count each day that will show if we do or do not balance.
2. Sender encodes the idea in a message. The subject line reads: I can reduce the time it takes to count daily payments.
3. Sender produces the message in a medium. Hi Kanyia, we need a more efficient way of balancing each day. I have created an excel spreadsheet that will not only reduce the time it takes to reconcile each day but it will also keep a daily record of any shortages or overages. Any exceptions can be entered as well. It is saved on the w://Reconciliation. Review it and I can teach you how to use it. If you feel this will help you, we can start using it Monday of next week.
4. Sender transmits message through a channel. I email my idea via our internal email.
5. Audience receives the message. Kanyia receives the email.
6. Audience decodes the message. Kanyia reads the email.
7. Audience responds to the message. Kanyia replies to my email.
8. Audience provides feedback to the sender. Kanyia lets me know that the spreadsheet is easy to use and if there are any questions regarding past deposits, she can easily locate the information.