As I read the newspapers, I noticed this company slower lose everything they had. I could only think of how well they were doing just a year before, This Company is well known for their services one of many is their cable services. When first roll out, many people were confused on how to use the system. What button to push, how to check my channels and many other simple problems occurred. But once everyone learns the new system they were amazed. The company took off buying other small company's expanding their systems' from state to state, and only getting bigger and better by the years. Then everything went wrong they started losing customers' due to poor customer service, At one time when a customer would call in to remove services the agent was rude, and just didn't listen. This problem is what cost the company so much money, due to employees' not doing their job this company lost everything. Prices went up due to customer's rating. With prices going up they lost more money year by year. Then in the year of two thousand and eight the company could not do anything. Decide that the only way out of a million dollar debit was to file bankruptcy. With the bankruptcy filing they realize that if they were going to be a big company again they would need to stand up and take care of their customer services problems. They rewrote the book of customer services and they took it two a new level. By adding new training for all their employees', and having all their employees' monitored daily. They seen their Customer services rating spike to a new level, and with this new system of customer services they are on track to repaying their large debits and becoming, what everyone thought they should have been. Charter Communication's is now the 3rd largest cable provider in the country and because of their new ways of doing customer services they are protecting themselves from poor customer service.