SWOT: Deloitte, Business Consulting
Services, Worldwide
Gartner for Business Leaders Research Note G00175106, Rolf Jester, Jacqueline Heng,
Michael von Uechtritz, 14 May 2010, V2 RA4 05202011
Deloitte is a global provider of audit, tax and advisory services
and the largest provider of business and IT consulting services
worldwide. We analyze Deloitte’s business consulting operation
worldwide, identifying its strengths, weaknesses, opportunities
and threats.
ANALYSIS
Introduction
This document contains a strength, weakness, opportunity and threat (SWOT) analysis for
Deloitte and the business consulting services it delivers to the global market. We list here only
those characteristics that have the greatest potential impact on Deloitte’s market position and
strategy. Each characteristic is examined in terms of its potential impact on the firm’s market
position and is rated as high, medium or low, according to its impact.
This document does not cover political, economic, social and technological (PEST)
characteristics, which are seen as universal factors affecting all players in the global business
consulting service market.
Deloitte competes in the business consulting services market, which Gartner estimates to
be worth $20.6 billion in 2010 out of a total of $73 billion for the overall consulting market.
It is a highly competitive and fragmented market in which Deloitte must differentiate itself
from a variety of types of competitors including: established management consulting brands,
such as McKinsey & Co. and BCG; boutique or niche consulting firms in several disciplines;
large global IT services providers, such as Accenture, Capgemini and IBM; and India-centric
consultancies, such as Infosys Consulting and Tata Consultancy Services. Deloitte must also
differentiate itself from immediate peers Ernst & Young, KPMG and PricewaterhouseCoopers,
the other members of the so-called “Big Four” that have an accounting heritage. Competition...