Implementing organizational change can be a long and complicated process. To increase the chances of a successful change, leadership must devise a comprehensive plan that focuses on assessment and implementation strategies. It is also important to pay special attention to strategies for evaluating the proposed change. These strategies should help determine change effectiveness and measure outcomes.
Sumter Neck and Back Center will soon be undergoing a significant change. Currently, this organization’s radiological processes are considered to be “manual”. In other words, x-rays are taken and developed manually, and the plain films are stored in a physical filing system. Due to the new Meaningful Use mandates set forth by the Centers for Medicare and Medicaid services, the facility will soon be required to implement digital radiology technology. Not only will digital radiology capabilities allow the doctor to view x-rays faster, but also these images can be transmitted electronically to outside entities. Implementing this technology will decrease the amount of time spent on radiology and improve processes related to patient records. This mandate means that Sumter Neck and Back Center will have to purchase new radiology equipment and software, as well as ensure that employees are trained on this new technology. Although there will be significant implementation costs initially, over time, the new technology should offset any financial sacrifice. Additionally, Medicare is offering monetary incentive for completing this mandate within a specified amount of time.
During the first phase of creating the change plan, management determined the need for the change, which included increased productivity, improved access to records, and faster patient intake processes. Potential barriers were also considered. For a small organization like Sumter Neck and Back Center, the major barriers included...