Gap Analysis: Riordan Manufacturing
In the Riordan Manufacturing scenario the problem can only be solved once it has been completely identified. Then the problem can be dissected and one can see what opportunities exist within the environment. All stakeholders must be considered and ethical dilemmas that may arise must be addressed. By evaluating the background of the situation and the environment surrounding it we can see where the problem was derived. This helps us to identify any related issues and create a problem statement.
Situation Background (Step 1)
The situation at hand is quite clear. Global Communications is struggling to maintain a market presence without destroying its internal employee stability. This can be concluded by scanning both the internal and external environments that this company is working in. The external pressures are those that are caused by the company losing ground in the domestic market. Stockholders are experiencing diminishing returns and all telecommunications companies are under pressure to reform the way the conduct business. This along with the fact that far too much competition exists in the industry leads to everyone competing for the same end users. The internal pressures that exist also play a role on the wellbeing of Global Communications. They are now faced with relocating their tech centers to Ireland and India in order to reduce costs. This means that jobs will be lost by local employees, and not to mention employees that are backed by the union. So Global needs create a balance between outsourcing jobs to remaining competitive without completely devastating their operations within the US by losing valued employees and important stakeholders. They first must completely identify the problems they are up against and turn those problems into opportunity rather than detriments for the organization. The main issue and those factors that contribute must be identified first.
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