High Performance Organization (HPO) success factor: Continuous Improvement and Renewal
Aspects of continuous improvement and innovation (renewal)
This factor, which determines whether an organization is and will remain an HPO, is constant improvement and renewal, or innovation. In an HPO all employees feel the moral obligation to always strive to obtain the optimal result and to get the best out of themselves, their colleagues and the organization. This HPO factor has eight characteristics.
An HPO has a strategy that clearly distinguishes the organization from the competition or from comparable organizations by continually researching and testing many new options and alternatives, specifically seeking strategies with a high risk and high yields, abandoning outdated strategies on time and letting customers and employees clearly feel the difference.
An HPO continuously improves processes by eliminating unnecessary procedures and work and all forms of information excess and by becoming very good in quickly designing and implementing new work methods.
An HPO continuously simplifies processes by standardizing them, removing bottlenecks and making processes as simple as possible and continuously searching for opportunities for constructive re-engineering.
An HPO attunes processes to each other by having as few instances of transfer as possible between processes and striving for one-time input of information.
An HPO measures and reports on that which is important for the organization thereby – based on a good and clear business model – scrupulously measuring the progress of the organization, consistently translating the business model into objectives and goals at lower organizational levels, consistently verifying that objectives are being met, seeing the hard facts and creating a performance-oriented culture at all organizational levels that is focused on results (output) and not on effort (process) and resources (input).
An HPO reports to the members of the...